Early departure will be charged as per the original booking
Peak season bookings (Dec 20 - Jan 10, Onam, Vishu) have stricter cancellation terms
Group bookings (5+ rooms) require 45 days notice for cancellation
Modifications to booking dates are subject to availability and rate differences
To cancel or modify your booking, please contact us at reservations@resort.com or call +91-XXXXXXXXXX. Cancellation requests must be made in writing.
Refund Policy
Our refund policy is designed to be fair and transparent. Please read the following terms carefully.
Full Refund (100%)
Cancellations made 30 days or more before the check-in date are eligible for a full refund of the booking amount, excluding any non-refundable deposits or processing fees.
Partial Refund (50%)
Cancellations made between 15-29 days before check-in will receive a 50% refund of the total booking amount.
No Refund
Cancellations made within 14 days of check-in are non-refundable. No-shows will be charged the full booking amount.
Refund Processing
Approved refunds will be processed within 7-10 business days to the original payment method. Bank processing times may vary.
Force Majeure
In case of natural disasters, government restrictions, or other circumstances beyond our control, we will offer rescheduling options or credit notes valid for 12 months.
All refund requests must be submitted in writing via email. GST and service charges are non-refundable as per Indian tax regulations.
Child Policy
We welcome families with children. Please review our child policy for a comfortable stay.
Category
Age
Policy
Charge
Infant
0-2 years
Complimentary stay with parents
No charge
Child
3-5 years
Free stay, meals charged separately
Meals: ₹500/day
Child
6-11 years
50% of adult rate for extra bed
50% of room rate
Teen/Adult
12+ years
Full adult rate applies
Full rate
Child-Friendly Amenities
Pet Policy
We understand pets are family. Please review our pet policy before bringing your furry friends.
Pets Welcome
Allowed Pets
Dogs (small to medium breeds)Cats
Pet Fees
Per Night₹750 per pet per night
Refundable Deposit₹3,000 (refundable)
Cleaning Fee₹1,500 (non-refundable)
Requirements
Valid vaccination certificate required
Resort Rules & Guidelines
To ensure a pleasant stay for all guests, please follow these guidelines during your visit.
Do's
Maintain silence in common areas between 10 PM and 7 AM
Dispose of waste in designated bins and follow waste segregation